Managed Services Consultant, AMER

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Posted on December 8, 2022

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Project Desciption

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week.

We’re in search of an experienced Managed Services Consultant. This spans everything from developing a long-term strategy and project plan with the Customer decision managers, managing and delivering on the plan to answering tactical product questions. Tactically speaking, this will include strategic consulting for process optimization, managing client relationships, working with client stakeholders and leaders to achieve business objectives, and applying training and change management concepts.

Given we’re in hyper growth mode, we’re looking for someone who is a little scrappy, knows how to hustle, and is prepared to get their hands dirty. Great data hygiene, attention to detail and time management will be three of your greatest strengths, as you’ll be supporting multiple customers.

The Role:

Identify initiatives to maintain and manage customer expectations and satisfaction. This includes leading strategic listening sessions, making recommendations, managing any associated projects, and enabling the customer to succeed.

Partner with customers across the US to establish clear business goals, timelines, priorities, and metrics of success.

Build, grow, and expand client relationships at all levels and across various functional areas of the organization.

Participate in the assessment of the quality effectiveness of customer interactions.

Run meetings to assess progress against goals, opportunities for improvement, and impact of ClickUp on team productivity.

Host regular syncs with the Customer to help uncover other potential areas for success.

Work with prospects/customers to gather functional and technical requirements, then map those requirements to a ClickUp solution. Work with ClickUp’s Services Integration team to scope integrations, where appropriate, including positioning integrations with our customers as an offering.

Act as a product expert and advocate for the Customer and their internal success at ClickUp.

Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand prospect/customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations.

Build strong relationships with our prospects/customers to ensure we’re constantly delivering value.

Contribute to the definition, development and improvement of both regional and global operational processes.

Prioritize the prospect/customer experience, lead by example, and monitor adherence to professional services policies and procedures.

Qualifications:

Additional 2+ years of services or customer success experience, preferably in a SaaS environment

3+ years of Project Management Experience

3+ Experience working with professional services contracts (Quotes, SOWs, Change Orders).

2+ Experience working with enterprise level prospects/customers

Familiar with agile and waterfall implementation methodologies

Ability to listen to client processes and map to SaaS platform

Clear understanding of how to connect

Strong presentation, communication and negotiation skills including the ability to present and influence effectively at all levels of the organization

Experience leading efforts for multi-functional organization to facilitate process alignment and holistic data outcomes

Maintain strong technical knowledge of the ClickUp product and be able to impact customers through best practices, preferred configurations, and roadmap

Strong understanding of how to elicit and document user requirements

Proven ability to clearly articulate technical topics to a non-technical audience

Proven ability to work cross functionally, both physically and virtually

Proven ability to prioritize and plan effectively

Have a positive attitude, high energy, and ability to receive feedback

Based in the United States

Desirable:

Strategic Consulting experience

Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Asana, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.

Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.

Experience in a Big 4 consulting firm, or equivalent enterprise software Professional Services organization, deploying software across multiple organizations and use cases.

Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.

In Eastern Timezone preferred.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship withwe hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Originally posted on Himalayas

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