Partner Onboarding Specialist

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Posted on May 27, 2023

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Project Desciption

Employment Hero is an Australian tech unicorn – valued at over $1.25 billion.
Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers and partners, and our Partner Onboarding Specialists are responsible for working with a range of diverse partners to teach them how to implement the platform for their customers. As a Partner Onboarding Specialist, you will be a primary contact point for partners during their onboarding to ensure they understand the platform and how to make it work for their clients.

As we embark upon a transformation of our CX delivery function we are looking for experienced specialists who are adept at managing change and stakeholder engagement and can interact with partners via 1:1 training, Many QA sessions, assist in content creation to help onboarding and are comfortable speaking with customers via phone/chat/email.

This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. Experience in a fast paced or start up environment or previous experience in implementations of SAAS products will be highly regarded.

Responsibilities

Utilise your existing payroll knowledge to deliver a large number of training webinars per week to educate new partners on how to use all aspects of Employment Hero platform
Provide external clients with training support, including product and functionality demonstrations, both online and onsite, webinars and speak with our partners via phone/chat/email
Assist other team members with other client onboarding activities such as system configuration and employee data import;
Assist team lead in developing new content and approaches for onboarding our Partners
Provide accurate and timely onboarding services, including employee data import, business and rule set configuration, and Award and/or Employment Agreements setup
Work with the Sales team to ensure consistent client management of the implementation process and customer success by providing and promoting service excellence and fostering effective teamwork and business
Assist with Award compliance and quality control, when directed, including Award and Enterprise Agreement interpretations and system pay condition rule setups
Identify through client feedback, research and analysis, continuous improvement opportunities for the software developer team
Contribute to content and training and proactively work with the Partner Onboarding Lead and the team on how we can better deliver onboarding support
This is a new role within a new team structure and as such there may be additional responsibilities and ways of managing our partner onboarding, to be successful you will need to be comfortable with change and understand we are in a period of high change

Requirements

2+ years of payroll implementations, payroll consulting or payroll management experience with HR knowledge
Excellent communication skills, both verbal and written
Proactive and sound logic when planning
Self-motivated and positive. Able to handle pressure with a can do attitude
Comfortable learning and using a wide range of web based apps
A working knowledge of Modern Awards, EBAs and Fair Work rules
Familiar with relevant legislation and guidelines
Confidence and clarity in being able to deliver education and training
Able to work remotely and unsupervised
Be able to self direct both learning and task management

Benefits

Self, health, wealth and happiness programs
Remote-first and flexible working arrangements
Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
We set you up for success with the latest and greatest hardware, tools and tech
Continuing education / post-graduate assistance program
Virtual yoga classes
Weekly virtual happy-hour and social events to get to know your new colleagues
Quarterly yearly team celebrations
Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!
Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

Raised $181M achieving unicorn status February 2022
LinkedIn Top 25 Startups 2021, ranked #2 in Australia
The Australian Top 100 Innovators List 2021
Raised $140M Series E round led by Insight Partners July 2021
Raised $45M Series D round led by Seek 2021
Deloitte Technology Fast 50 2020, ranked #42 in Australia
LinkedIn Top 10 Startups 2020
Raised $22M Series C Round led by Seek July 2019
Raised $8 mill series B round led by Seek and OneVentures
Deloitte Technology Fast 50 2019, ranked #20 in Australia
GetApp Category Leader Q1 2019
Deloitte Technology Fast 50 2018, ranked #12 in Australia
HRD Gold Medalist – Human Capital Management Systems 2018
HRD Gold Medalist – Rewards and Recognition Service Provider 2018
HRD Rewards and Recognition Employer of Choice 2018
LinkedIn Top 25 Startups 2018
EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you**

Originally posted on Himalayas

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