Provide support on technical inquiries to our (GIS) customers through our support channels for our customers in America
Analyze, triage and discuss with product management, engineering and design team members about providing clarity to our customers regarding their inquiries
Develop technical examples for our customers and provide first-hand technical support, driving a high-impact resolution
Provide product demonstrations and share best practices with our customers
Present on technical topics related to the product, data, or GIS methods to the larger CARTO community and customer community
Support the Customer Success Manager in building solutions using the CARTO product
Problem solve to remove any blockers with advanced and complex use cases
Be available to on-call requests for agreed shifts
Bachelor’s degree in Computer Science, Geography, Data Science, Engineering, Mathematics, GIS, or a related field
2+ years of product support, professional or customer service experience in a similar position, supporting similar responsibilities
Proficient in modern cloud computing technologies, specifically Google Cloud Platform, Amazon Web Services, and Microsoft Azure
Experience with Spatial Analysis using SQL in modern warehouses like BigQuery, Snowflake, Redshift, and Databricks
Familiarity with different databases and data warehouse solutions (BigQuery, Snowflake, PostgreSQL) and with cloud ecosystems and infrastructure (Google Cloud, AWS, Docker, Kubernetes)
Fluent in SQL and experience in at least one of the following languages: Python, JavaScript
Experience in the GIS ecosystem
Experience troubleshooting issues of different or mixed nature from scratch and finding ways to reduce the severity of issues through alternative paths and coordinating with different internal stakeholders to meet our customers’ expectations
Fluent English
Autonomy, curiosity, eagerness to learn, and good energy
Competitive compensation.
Flexible work hours in a focused but casual environment.
Excellent benefits, including 100% medical, dental, and vision coverage for employees.
Generous—really generous—time off, 401k with match, and stock options.
Growth prospects at a truly welcoming, multicultural and multilingual company.
A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.
Originally posted on Himalayas
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