Bilingual Customer Service Specialist – French/English

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Posted on January 7, 2024

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Project Desciption

Help empower our global customers to connect to culture through their passions.

Why you’ll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do

Handling all customer service needs and support for our European customers
Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
Help manage the order fulfilment process
Listen and respond to customer needs and concerns
Research answers or solutions as needed
Resolve customer queries and update system accounts accordingly
Record details of customer conversations and actions taken
Work to improve customer service by monitoring support communications
Flexible and willing to support other areas across the business as they come up

About you

Experience of customer service/call center experience
Bilingual in English French (written and verbal)
High school diploma or equivalent
Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
Possess situational awareness to identify and escalate matters that require urgent attention

Location: Remote (but must be willing to travel to the London Soho office if required)

Working Hours: Variable shifts (some evenings weekends)

About Us

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX’s powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

Originally posted on Himalayas

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