Marketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.
Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today’s fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.
We are looking for an exceptional customer growth strategist (CSM) to work directly with our customers (fastest growing B2Bs) to create highly converting web experiences for their various visitor segments and target accounts. The Customer Experience team owns the most important metrics in our business: time it takes a customer to reach their first win and realize high value from Mutiny.
This is an incredibly unique role in that it combines aspects of customer success and marketing. It has 3 components: (a) be a strategic advisor and partner with our customers to create personalized experiences for their website visitors and achieve success with Mutiny as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) ensure all of our customers are achieving their goals with Mutiny, leading to renewal and expansion.
Here are some things you’ll do in the next 18 months:
Own onboarding, adoption, renewal and usage-based expansion for your customers.
Work closely with each customer to teach them how to use Mutiny to find meaningful segments, create personalized web experiences for target accounts and increase their website conversion rate leading to more generated pipeline.
Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.
Build executive relationships and multi-thread with your customers, including limited travel to visit customers onsite.
Tell relevant, engaging, and data-driven stories through executive business reviews.
Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.
3-8 years of experience in a CSM role owning renewal and expansion. Marketing or Sales technology experience is required.
A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.
An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.
A strong collaborator and communicator that virtually everyone loves to work with.
Good project management skills. Can stay organized and keep the trains running on time to hit goals.
Someone who can write practical advice and share analyses in a crisp, clear and engaging way.
Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.
A creative thinker who is quick on their feet and can pull things together in a scrappy way.
A kind human who wants to build an extraordinary customer experience, culture and brand.
We are backed by Sequoia Capital, Y Combinator and CMOs from some of today’s fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you’ll see what we mean.
You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.
You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.
These values define how we approach our work every single day:
😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change
At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.
Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $120,000-$150,000.
These ranges may be modified in the future.
Live and work from anywhere
Quarterly offsites in fun cities like Brooklyn and Austin
Flexible paid time off and generous parental leave
100% medical, dental, and vision coverage
$1,500 WFH stipend
Originally posted on Himalayas
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